Job Description

Store: Pharm House Drug, Inc
Location: La Grange, TX
Job Title: FT Customer Service Associate
Reports To: Lead Pharmacy Technician


Pharm House Drug Co. is proudly serving the community of La Grange, Texas. We pride ourselves on making sure each of our patients can always feel their best without breaking the bank.

Please Fax MVR within 48 hours of applying for position to 770-692-8244.

Candidate should be highly motivated and have a passion for making a difference in our patients lives and the community we serve.

Come join our team!

General Description

Position is expected to be an integral part of the daily operations of the pharmacy by providing support and assisting in daily activities. Must be able to provide exceptional customer service and be a productive team member. Able to greet customers in store with a smile and answer phone within 3 rings. Communicate in a friendly, patient and professional manner at all times. Answer routine questions/issues and properly assess customers’ needs to refer them to product and/or services. Properly direct customer inquiries, when unable to assist, to the appropriate party (i.e.. Pharmacist, Pharmacy Technician). Walk patient to products and communicate appropriately regarding such. Open and close POS system to include, but is not limited to, counting money, separating charge slips, vouchers, coupons. Able to balance cash drawer and create deposits. Receive and process all payments according to standard procedures as set forth by the company. Assist in the opening and closing of retail location, to include but not limited to, dusting, cleaning and organizing. Able to price, arrange and display signs and products as directed. Receive and scan incoming product. Ensure pricing in POS is accurate and up-to-date. Maintain and organize back stock. Actively work with merchandising staff from Pierce Pharmacy Management to prepare for sales and promotions and be a resource for other staff members regarding same. Arrange store-to-store transfers, special orders and out-of-stock items. Assist with coordinating, packing and organizing patient deliveries. Consistently complete all assignments in a timely manner and maintain applicable paperwork and records. Responsible for maintaining a clean and safe workplace for co-workers and customers. Communicate professionally, in both oral and written form, with vendors, healthcare professionals, customers and other staff members. Must be able to adapt and excel in a fast-paced environment. Present a professional image via proper hygiene and grooming, as well as adherence to company dress code. Be on time for all shifts, returning from breaks, observe and avoid overtime. Treat fellow team members with respect at all times. Must be flexible and responsive to perform these and other duties, as assigned.

Responsible for the safe delivery of prescription medication. Ability to plan delivery route to maximize efficiency and productivity for the day. Safe driving and operation of delivery vehicle to deliver/pick up prescriptions to patients home or place of business. Coordinate paperwork and payment with the customer as required. Preparing, loading, unloading and maintaining the delivery vehicle in good operating condition. Meet established delivery deadlines to ensure contract compliance. Return to the pharmacy with proper co-pays and delivery signatures. Provide friendly service and delivery for existing and new customers. Must be able to communicate in both written and verbal form of all levels.

Work Experience Requirements

Six months to two years customer service or sales experience preferred. Excellent oral and written communication skills. Detail oriented and highly observant. Ability to multitask. Possesses strong mathematical skills. Cash handling experience preferred. Proven exceptional customer service background.

Ability to lift up to 50 lbs unassisted. Must possess and maintain a valid TX driver’s license. Maintain a clean MVR. Ability to organize and prioritize tasks. Ability to communicate effectively orally and in writing. Excellent teamwork skills are a must. Ability to solve minor problems and recognize when to involve management. Ability to meet deadlines and stay on-task without distraction. Responsible for compliance with workplace policies and procedures. Identify and report health and safety risks, accidents, incidents, injuries and property damage. Proper utilization of appropriate personal protective equipment. Basic computer skills required to include ability to become proficient with Excel spreadsheets. Successful completion of drug screen, background check and MVR required.

Education Requirements

Minimum: High School Diploma or equivalency preferred.

All applicants must provide a current and clean 7 year MVR report. Pre-employment screening includes successful completion of drug screen and back ground check.

** Must be 25 years or older due to insurance regulations.**


Approved By: Pamela Brooks, Senior VP of Human Capital & Operations

Date Posted: 9/14/2021