Mobility Warehouse

Job Description 

Store:Mobility Warehouse
Location:106 Rock Quarry Road, Stockbridge GA 30281
Job Title:PT Customer Service Representative
Reports To:Store Manager

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Pay based on combination of skills, knowledge and abilitiesClassification: Part-time, NonexemptHours: Up to 28 hours to include some weekends and holidays

 

Current Store Hours:

M-F 9am-5pm

Sat. 10am-2pm

Sun. Closed

General Description

  • Greet customers, answer phones and monitor facsimile and electronic mail.
  • Communicate in a friendly, patient and professional manner at all times. Answer routine questions/issues from customers.
  • Direct other customer inquiries to appropriate party.
  • Assess customer needs and inform them about products and services available. Maintain patient records.
  • Verify insurance/hospice benefits.
  • Dispatch drivers for deliveries.
  • Receive and process all payments according to standard procedures.
  • Assist in the opening and closing of a retail location which includes, but is not limited to, accurately handling cash and deposits.
  • Consistently complete all assignments in a timely manner and maintain applicable paperwork and records.
  • Ability to resolve minor problems and recognize when to involve management.
  • Ability to prioritize, organize and stay on-task.
  • Responsible for compliance with work place policies and procedures.
  • Assist in maintaining a clean and safe workplace for co-workers and customers.
  • Identify and report health and safety risks, accidents, incidents and property damage.
  • Provide extraordinary customer service, at all times.
  • Present a professional image via proper hygiene and grooming, as well as adherence to company dress code.
  • Must be flexible and responsive to perform these and other duties as assigned.
  • This position typically works under the general supervision of the Store Manager.

Work Experience

  • Six months to two years customer service or sales experience preferred.
  • Excellent oral and written communication skills.
  • Detail oriented and highly observant.
  • Ability to multitask.
  • Proven good customer service background.
  • Basic knowledge of medical terminology preferred.
  • Excellent computer skills preferred.

Education Requirements

Minimum: High School Diploma or equivalency preferred.


Must be able to pass pre-employment drug screen and back ground check. Schedule will include some weekends and rotating weeks.

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Approved By:Pamela Brooks, VP of Human Resources
Date Posted:April 17th, 2018