- Greet customers, answer phones and monitor facsimile and electronic mail.
- Communicate in a friendly, patient and professional manner at all times.
- Answer routine questions/issues from customers.
- Direct other customer inquiries to appropriate party.
- Assess customer needs and inform them about products and services available.
- Maintain patient records. Verify insurance/hospice benefits.
- Receive and process all payments according to standard procedures.
- Assist in the opening and closing of a retail location which includes, but is not limited to, accurately handling cash and deposits.
- Consistently complete all assignments in a timely manner and maintain applicable paperwork and records.
- Ability to resolve minor problems and recognize when to involve upper management.
- Maintain store inventory and place orders with manufacturers as needed.
- Ability to prioritize, organize and stay on-task.
- Responsible for compliance with work place policies and procedures.
- Assist in maintaining a clean and safe workplace for co-workers and customers.
- Responsible for scheduling employees and resolving any scheduling conflicts.
- Negotiate the best pricing with manufacturers.
- Regularly follows up on patient files and employees’ progress. Identify and report health and safety risks, accidents, incidents and property damage.
- Provide extraordinary customer service, at all times.
- Present a professional image via proper hygiene and grooming, as well as adherence to company dress code.
- Must be flexible and responsive to perform these and other duties as assigned.
- This position typically works under the general supervision of the human resources department.
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