Job Description

Store: Mobility Warehouse

Location: Stockbridge, GA
Job Title: Customer Service Representative and Billing Associate
Reports To: Store Manager

mobility scooter logo.png

Mobility Warehouse proudly serves the citizens of Henry County and the surrounding areas. We provide high quality durable medical equipment with top-notch customer service. Come join our team, help us create that “Home Town” experience for our customers, and build relationships that will last for generations. We need individuals that have a big heart and want to make a difference.

Classification: Full-time, Nonexempt.


Benefits include: Access to group medical, dental, vision, life, and disability. 401k retirement with company match. Paid time off and holiday pay. Employee discount.

We can’t wait to meet you!

General Description

Greet customers, answer phones and monitor facsimile and electronic mail. Communicate in a friendly, patient and professional manner at all times. Answer routine questions/issues from customers. Direct other customer inquiries to appropriate party. Assess customer needs and inform them about products and services available. Maintain patient records. Verify insurance/hospice benefits. Dispatch drivers for deliveries. Receive and process all payments according to standard procedures. Assist in the opening and closing of a retail location which includes, but is not limited to, accurately handling cash and deposits. Utilize established policies, procedures, and best practices to ensure excellent customer service. Ability to learn retail sales protocol and procedures regarding home medical equipment. Assemble products and stock shelves. Complete knowledge of all inventories provided. Must be able to learn medical equipment billing practices and the skills to communicate with physician offices, their staff and insurance personnel. Consistently complete all assignments in a timely manner and maintain applicable paperwork and records. Ability to resolve minor problems and recognize when to involve management. Ability to prioritize, organize and stay on-task. Responsible for compliance with workplace policies and procedures. Assist in maintaining a clean and safe workplace for co-workers and customers.  Identify and report health and safety risks, accidents, incidents and property damage. Provide extraordinary customer service, at all times. Present a professional image via proper hygiene and grooming, as well as adherence to company dress code.  Must be flexible and responsive to perform these and other duties as assigned. This position typically works under the general supervision of the Store Manager.

Work Experience Requirements

Six months to two years customer service or sales experience preferred. Excellent oral and written communication skills. Detail oriented and highly observant. Ability to multitask. Proven good customer service background. Basic knowledge of medical terminology preferred. Excellent computer skills preferred.

Education Requirements

Minimum: High School Diploma or equivalency preferred.

 

**Successful candidates must pass pre-employment screening to include, but is not limited to, drug screen, background check, reference checks and other prescreening as deemed necessary.

Approved by: Pamela Brooks, Senior VP of Human Capital & Operations
Date posted: 6/29/2022

PPM and affiliated companies are equal opportunity employers.